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Costume help

Need help? Here are some of the topics that we receive questions about frequently:
How do I choose the correct size?
Are costume orders refundable?
What if the costume is too big or small?
What are the fees, shipping fees, and taxes?
What is the order deadline?

Measuring, Sizing, Exchanges​

Measuring

Your studio will most likely have measured your dancer already; however, if you would like to measure yourself, this is a quick instructional video that explains how to measure accurately. You will need the following measurements to place an order: Bust, Waist, Hips and Girth.

sizing help

Each costume manufacturer uses a different size chart. You will find this size chart on your child's costume webpage; just scroll to the bottom of the page to find it.

Use your child’s measurement to pick the best size for your child and allow room for growth. If in doubt, always order up a size.  All the costumes we choose are made specifically for dance recitals.  They are generally made of fabric that stretches to allow for growth in height and weight. They come with straps that can be adjusted to various lengths. Our goal is to have a costume that fits your child well on the day of the show.   It is a bonus if they can wear it for months/ years to come, but no one can guarantee that.

Please note that the size of your child's costume may be different than her normal clothing size. Each costume company provides a very specific sizing chart that is used exclusively for their costumes.  They do not necessarily coincide with store-bought clothing sizes. You will see the size chart online when you select your costume.

Dance costumes are made to order (they do not make them until they are ordered) but are not custom made for size.  The measurements we take are used to determine the appropriate size (extra- small child through extra-large adult).

common mistakes

One common mistake is to choose a size that is too small. When consulting your size chart, if the measurements span two different sizes, always size up.  Additionally, if your child is due for a "growth spurt", consider ordering up a size.  It is always easier to alter a costume that is too large than too small.

size options

Costume manufacturers have started charging more for their adult and plus-size costumes.  To avoid across-the-board cost increases, $5.00 - $10.00 will be added to adult and plus size costumes.

too big/too small

When you receive your costume, please try it on your dancer as soon as possible. If the costume you ordered is too big, you may consider making alterations rather than exchanging the costume.   The parent is responsible for any adjustments to the costume (i.e. attach straps or tack pieces with safety pins or needle/thread). 

If the costume is the wrong size and cannot be altered, you may be able to make an exchange. See the Exchanges page for information on how to make an exchange.

Refunds, Payments, Taxes, Shipping and Fees​

refunds

Once a costume is ordered  it cannot be canceled, returned, or refunded. Exchanges can be made for size only. See Exchanges for more information.

payments

Costumes can be purchased online with  Visa, Mastercard, and Discover card. Please see the Dance Etc. front desk staff if you need to pay with cash or a check.

taxes

Sales taxes are collected at your state's rate. We do not collect any handling fees or service fees.

shipping rates

Shipping from the manufacturer to your studio is included in your costume fees, if ordered before February 1. Orders received after February 1 may require rush shipping fees. Exchanges will incur shipping charges. See Exchanges ​ for more information.

costume fees

Your total increases the longer you wait:

• Orders prior to November 2 - $80.00 plus tax*
• Orders from November 3 to December 2 - $90.00 plus tax*
• Orders from December 3 to February 1 -  $100.00 plus tax*
• After February 1 - $100.00 plus tax*    If costume is available, additional fees may be required for rush delivery . Dance Etc. staff will contact you with details once your order is placed.

The costume fee includes:

• Costume, tights (if applicable), hairpiece, and accessories as described.
• Shipping from the manufacturer to your studio.
• A $10 participation fee that pays for the venue and associated costs.
• A $10 administration fee.

*Two-in-one, adult and plus sized costumes are  $5-$10 extra.

ordering deadlines

Order early! Generally, costumes take 12-16 weeks to arrive.  This is because the costume companies service all the dance studios and most have recitals at similar times. Ordering early allows you to take advantage of discounts and allow time for exchanges of costume sizes if needed.  We recommend that you order by December 2nd  to guarantee arrival by photo week. Please note: Any costumes ordered after December 2nd are not  guaranteed to arrive in time for photo week.

ordering status

You will receive an email  when your order is placed. You will also receive an email after your costume has arrived at your studio for pickup.

Defective costumes or missing accessories

Any damaged or missing costumes, tights, or accessories must be reported to us within 5 days of receiving your shipment. 

Contact us

Email us at nbrockman@dance-etc.com with any costume questions!