Costume help
Need help? Here are some of the topics that we receive questions about frequently:
How do I choose the correct size?
Are costume orders refundable?
What if the costume is too big or small?
What are the fees, shipping fees, and taxes?
What is the order deadline?
How do I choose the correct size?
Are costume orders refundable?
What if the costume is too big or small?
What are the fees, shipping fees, and taxes?
What is the order deadline?
Measuring, Sizing, Exchanges |
Measuring
sizing help
Each costume manufacturer uses a different size chart. You will find this size chart on your child's costume webpage; just scroll to the bottom of the page to find it. Use your child’s measurement to pick the best size for your child and allow room for growth. If in doubt, always order up a size. All the costumes we choose are made specifically for dance recitals. They are generally made of fabric that stretches to allow for growth in height and weight. They come with straps that can be adjusted to various lengths. Our goal is to have a costume that fits your child well on the day of the show. It is a bonus if they can wear it for months/ years to come, but no one can guarantee that. Please note that the size of your child's costume may be different than her normal clothing size. Each costume company provides a very specific sizing chart that is used exclusively for their costumes. They do not necessarily coincide with store-bought clothing sizes. You will see the size chart online when you select your costume. Dance costumes are made to order (they do not make them until they are ordered) but are not custom made for size. The measurements we take are used to determine the appropriate size (extra- small child through extra-large adult). common mistakes
One common mistake is to choose a size that is too small. When consulting your size chart, if the measurements span two different sizes, always size up. Additionally, if your child is still growing, consider ordering up a size. It is always easier to alter a costume that is too large than too small. size options
Costume manufacturers have started charging more for their adult and plus-size costumes. To avoid across-the-board cost increases, $5.00 - $10.00 will be added to adult and plus size costumes. too big/too small
When you receive your costume, please try it on your dancer as soon as possible. If the costume you ordered is too big, you may consider making alterations rather than exchanging the costume. The parent is responsible for any adjustments to the costume (i.e. attach straps or tack pieces with safety pins or needle/thread). If the costume is the wrong size and cannot be altered, you may be able to make an exchange. See the Exchanges page for information on how to make an exchange. |
Refunds, Payments, Taxes, Shipping and Fees |
refunds
Once a costume is ordered it cannot be canceled, returned, or refunded. Exchanges can be made for size only. See Exchanges for more information. payments
Costumes can be purchased online with Visa, Mastercard, and Discover card. Please see the Dance Etc. front desk staff if you need to pay with cash or a check. taxes
Sales taxes are collected at your state's rate. We do not collect any handling fees or service fees. shipping rates
Shipping from the manufacturer to your studio is included in your costume fees, if ordered before December 20,2021. Orders received after this date must be ordered and shipped individually and may require a $10 shipping and handling fee. Exchanges will incur shipping charges. See Exchanges for more information. costume fees
See your specific class page for exact pricing. Single costume prices start at $85 + tax * Single adult costume or plus size $90 + tax* Combo (two in one) costume $90 + tax* Adult or plus/extended size combo costume $ 95 + tax* *If ordered before 12/20 there is no shipping or handling charge. If ordered after 12/20/2021 your costume must be ordered and shipped separately. A $10 shipping and handling fee will apply. The costume fee includes:
|
ordering deadlines
Order early! Generally, costumes take 12-16 weeks to arrive. This is because the costume companies service all the dance studios and most have recitals at similar times. Ordering early allows you to avoid shipping costs and allows time for exchanges of costume sizes if needed. Order by 11/20 to receive priority ticketing. Order by 12/20 for free shipping. We recommend that you order by December 20th to ensure arrival by photo week. Please note: Any costumes ordered after December 20th are not guaranteed to arrive in time for photo week and will have $10 shipping and handling .
ordering status
You will receive an email when your order is placed. You will also receive an email after your costume has arrived at your studio for pickup.
Defective costumes or missing accessories
Any damaged or missing costumes, tights, or accessories must be reported to us within 5 days of receiving your shipment.
Contact us
Email us with any questions at TheCostumeFairy@dance-etc.com!
